Frequently Asked Questions

Everything you need to know about bringing Casa Shop quality into your home.

What is the standard shipping time for furniture and decor?

Most decor items ship within 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery service.

Do you offer international shipping?

Currently, Casa Shop ships to the contiguous United States and Canada. We are working on expanding our logistics to support international orders in the near future.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.

How can I track the status of my order?

Once your order has been dispatched, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.

Are your wood products sustainably sourced?

Yes, sustainability is a core value at Casa Shop. We partner with manufacturers who use FSC-certified timber and eco-friendly finishes to ensure minimal environmental impact.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger furniture purchases.